Orchid Focus Media, a subsidiary of DM Generation Corp.
This Privacy Policy operates in conjunction with our Terms of Service, available on our website. By using Orchid Focus Media’s services, you agree to the terms outlined below.
1. Introduction
This Privacy Policy explains how Orchid Focus Media (“we,” “us,” “our”) collects, uses, and protects your personal information when you engage with our services. It does not govern third-party data collection outside of our control.
2. Information We Collect
Personal Information
We may collect the following personally identifiable information from you:
- Name, company, email address, phone number, office address, billing address, shipping address
- Real estate license number, professional logo, portrait, and bio
- Account login credentials (username and password)
- Payment information in a secure, tokenized format
- Account preferences and settings
- Device domain name, IP address, and session data related to your interactions with our system
- Property details and descriptions you submit
Other Information
We may collect non-personal data to analyze website usage and improve functionality, including:
- Internet service provider and browser type
- Operating system details
- Pages visited, duration of visits, and crash logs
- Site navigation and usage patterns
3. Mobile Application Usage
Our mobile app functions as an extension of our web platform. Any data entered via the mobile app is collected and used in the same manner as through our website.
4. Cookies and Tracking Technologies
We use cookies to enhance user experience. You may adjust your browser settings to refuse cookies, but this may affect site functionality.
5. SMS Notifications
Clients who opt-in to SMS notifications may receive text updates regarding appointments, order confirmations, and promotional messages. You can opt out at any time by replying “STOP.”
6. How We Use Your Information
We may use your data to:
- Provide services and process transactions
- Improve website functionality and customer experience
- Communicate with you regarding updates, promotions, or service changes
- Comply with legal requirements
- Prevent fraud or unauthorized access
We will not sell or rent your information without your consent. We may share data:
- With service providers to fulfill orders and process payments
- As required by law, court orders, or legal processes
- To enforce our Terms of Service
- To protect our rights, safety, and property
7. Security Measures
We implement reasonable security protocols to protect your personal data. However, no system is entirely secure, and you share information at your own risk. We are not responsible for unauthorized access resulting from security breaches.
8. Compliance with Laws
We comply with applicable data protection laws and may disclose user information to legal authorities when required.
9. Data Storage and Maintenance
We store all data in the United States. Your data may be stored on third-party hosting platforms with stringent security protocols.
10. User Responsibilities
- Keep login credentials confidential
- Log out after each session
- Protect your devices from malware and unauthorized access
11. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of any changes.
12. Managing Your Information
You can update your personal information through your account settings. To unsubscribe from marketing emails, click the “Unsubscribe” link in our communications.
13. European Union Users
Our operations are based in the United States. If you are an EU resident, you consent to data transfer and storage in the U.S. by using our services.
14. Children’s Privacy
Our services are intended for real estate professionals over the age of 18. We do not knowingly collect data from minors.
15. Contact Us
For privacy-related inquiries, contact us at use our website’s support tools.